1. Your right to delete
You have the right to request permanent deletion of your ZYXA account and associated personal data at any time. This right is guaranteed under Section 12 of the Digital Personal Data Protection Act, 2023 (DPDPA), which grants every Data Principal the right to erasure of personal data that is no longer necessary for the purpose for which it was collected.
We respect this right and have built a self-service deletion flow directly into the ZYXA app, as well as an email-based process for situations where app access is unavailable.
2. How to request deletion
Option A: Through the app (recommended)
- Open the ZYXA app and navigate to Settings
- Tap Privacy
- Tap Delete My Account
- Read the summary of what will be deleted and retained
- Confirm your identity via OTP sent to your registered mobile number
- Confirm the deletion request
- You will receive a confirmation message with the deletion timeline
Option B: Via email
Send an email to support@zyxa.in from the email address associated with your account. Use the subject line: "Account Deletion Request". Include your registered mobile number for verification purposes. We will verify your identity and initiate the deletion process within 48 hours.
3. Grace period (30 days)
Upon receiving your deletion request, your account enters a 30-day grace period. During this period:
- Your account is immediately deactivated — you cannot log in or access the Platform
- Your profile is no longer visible to other users (consumers cannot see your provider profile; providers cannot see your service needs)
- No new bookings can be made from or to your account
- Any pending payouts will be processed and settled to your registered bank/UPI during this period
- You may cancel the deletion at any time during the 30 days by contacting support (see Section 8)
Why 30 days? The grace period protects against accidental deletion, unauthorized access leading to account deletion, and allows time for any pending financial obligations to settle. It also gives you the option to change your mind.
4. What is permanently deleted
After the 30-day grace period expires, the following data is permanently and irreversibly deleted from our systems:
- Profile information: Name, profile photo, bio, skills description, service area preferences
- Aadhaar verification data: Verification status and timestamp removed — no Aadhaar numbers or images are permanently stored
- Payment details: UPI ID, bank account number, IFSC code — removed from our database and unlinked from Razorpay
- Messages and communications: All in-app messages between you and other users
- Push notification tokens: Firebase device tokens deregistered and deleted
- Location data: All stored location history associated with your account
- Work portfolio: All uploaded work photos deleted from S3 storage
- Saved addresses: All consumer delivery addresses
5. What we retain (and why)
Certain data is retained in anonymised or aggregated form as required by Indian law. This data cannot be used to identify you:
| Data Type | Retention Period | Legal Basis |
|---|
| Transaction records (anonymised) | 8 years | Income Tax Act, Section 194-O TDS reporting |
| GST invoice records | 8 years | GST Act, 2017 — Section 36 |
| Anonymised ratings (aggregated) | Indefinite | Platform quality metrics (not attributable to you) |
| Deletion audit logs | 3 years | DPDPA compliance documentation |
6. Before you delete
Please ensure the following before requesting deletion:
- You have no pending or active orders (bookings in confirmed, on_the_way, arrived, in_progress, or work_started status)
- Any outstanding wallet balance has been withdrawn to your bank/UPI
- Any ongoing disputes have been resolved
- Any pending payouts (for providers) have been settled
- Any negative wallet balance (from cancellation penalties) has been cleared
If you have unresolved obligations, the deletion request will be held until they are completed. You will be notified of the specific items that need resolution before deletion can proceed.
7. Provider accounts
If you are a service provider, additional considerations apply:
- Your verified badge and all associated trust signals are permanently removed
- Your public provider profile, ratings, and reviews are removed from the consumer-facing marketplace
- Anonymised, aggregated performance data may be retained for platform quality metrics but will not be attributable to you
- If you wish to return to ZYXA in the future, you will need to create a new account and complete the verification process again from scratch
8. Cancelling a deletion request
During the 30-day grace period, you may cancel your deletion request by:
- Emailing support@zyxa.in with the subject "Cancel Deletion Request" from your registered email
- Including your registered mobile number for verification
Upon cancellation, your account will be reactivated within 24 hours and all data will be restored to its pre-deletion state. After the 30-day period, deletion is irreversible.
9. Post-deletion state
After permanent deletion:
- Your mobile number and email are released — you may use them to create a new account in the future, but it will be a completely fresh account with no history
- Any ZYXA Assurance credits, wallet balance, or promotional credits remaining at the time of deletion are forfeited and cannot be recovered
- Reviews you wrote about other providers remain on the platform in anonymised form (attributed to "ZYXA User" rather than your name)
10. Children and minors
If you believe an account has been created for a person under 18, please contact us immediately at support@zyxa.in. We will prioritise the verification and deletion of such accounts in accordance with DPDPA provisions for children's data.
11. Contact
For account deletion enquiries, reactivation requests, or questions about this policy:
Zyxee Private Limited
Email: support@zyxa.in
Phone: +91 82966 33031
Registered Office: No-558, 2nd Floor, 2nd Stage, Kanakashree Layout, Bagalur, Bengaluru, Karnataka 562149, India